Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All accessories, manuals, and original parts must be included. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at mirevaldo2023@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

For eligible orders over €75, return shipping may be covered according to our free shipping and returns policy.

For orders that do not qualify for free returns, customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including used products, products damaged by misuse, items missing original accessories or packaging, gift cards, and products marked as final sale.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a customer in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable exceptions.

As above, the item must be unused, in the same condition that you received it, and in its original packaging. All accessories, manuals, and original parts must be included. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at mirevaldo2023@gmail.com.